We deliver applications that meet your technological needs and adhere to your company's business objectives.

 

Software Solutions

Software for Your Products at an Affordable Cost

The Solutions Group (TSG) specializes in creating software for organizations with hardware-oriented products. The software we provide can enhance your hardware products and become part of your overall business product line solution.

The cost of building and maintaining an internal software development and support team, including the cost of resources, facilities, and capital expenditures, can be in the hundreds of thousands of dollars annually. The Solutions Group provides the software development, services and infrastructure to complete the task at hand at an affordable cost to you.

TSG’s expertise in software product development, along with our ability to provide long-term support—including software upgrades, patches, troubleshooting services, etc.—provides your organization with the quality software products you would expect from your own internal staff. And, since your business is not software development, this enables you to focus your resources on manufacturing the products you sell and service.

With an accumulation of over 80 years of product development, we have created an infrastructure and proven methodology that ensures our software development and product support is the highest quality possible. We've developed a 10-step product development process to ensure you can maximize your investment. With this methodology, we ensure that we deliver an application that both meets your technological needs as well as adhering to your company’s business objectives.

At a high level, our value-realized methodology includes the following steps:

  1. Determine the business objective
  2. Develop requirements to support objective
  3. Develop use cases
  4. Document “as is” process
  5. Determine value criteria
  6. Architect “to be” process
  7. Implement the solution
  8. Test the solution
  9. Assess realized value

We also provide an infrastructure to support your on-going product lifecycle development. We provide an expert troubleshooting team of customer support staff and developers that can help you duplicate and resolve software issues quickly. Our support technology enables us to get online to experience your issue firsthand, so that we can resolve the problem as quickly as possible.

For ongoing maintenance, we work with you to define an appropriate business model to provide software upgrades for your customers. Whether this is performed monthly, quarterly or even semi-annually, we work with you to determine the best maintenance business model for you and your clients, and then we develop a program to support it.